Refund policy
Returns
We hope you’ll love your order, but if something isn’t quite right, we’re here to help.
How to return your item
To start a return, please use our portal here email us at info@folkinteriors.com with your order number and the item(s) you’d like to return. We’re happy to help facilitate your return and can provide either a QR code or a printable label — just let us know which you’d prefer. Alternatively, you’re welcome to arrange the return yourself using a tracked service. Return costs are outlined below.
Send your item to:
Folk Interiors
Bullycleaves Quarry
Buckfast Road
Buckfastleigh
Devon
TQ11 0EA
Please include your name and order number inside the parcel.
Return options & costs
Small items (homewares & accessories)
- Returns accepted within 45 days
- Gift voucher available up to 100 days
We can arrange returns for you:
- Royal Mail label: £4.99 per box
- Parcelforce collection: £12–£20 per box
(Available Monday–Friday with a time window)
Return costs will be deducted from your refund.
You’re also welcome to return items yourself — we recommend using a tracked service, as we can’t be responsible for items lost in transit.
Large furniture items
- Please contact us within 14 days of delivery to arrange a return
- We’ll organise collection with our courier team
- Return costs vary by location (starting from £70)
Items must be returned in original condition and packaging.
Returns window
- We offer a 45-day returns period for refunds or exchanges
- After 45 days, we can offer a gift voucher up to 100 days from purchase (items must be unused and in original condition)
Condition of returns
To be eligible for a return:
- Items must be unused and in the same condition as received
- Items must be in original packaging
- Proof of purchase is required
If items are returned without original packaging, a 20% restocking fee may apply, as they may need to be sold as ex-display.
We recommend keeping all packaging until you’re sure you’d like to keep your item.
Refunds
Once your return has been received and inspected, we’ll email you to confirm.
If approved:
- Refunds are processed within 14 days
- Funds are returned to your original payment method
During busy periods, processing may take slightly longer.
Sale items
Sale items are non-refundable, but we’re happy to offer a gift voucher within 30 days of purchase.
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, please email us at info@folkinteriors.com before returning your item.
Damaged items
Please check your order on arrival.
If your item arrives damaged, contact us within 2 days of delivery:
- Email: info@folkinteriors.com
- Text: 07939 017582
Please include photos of both the item and the packaging.
Refund deductions
We may apply a 20% deduction if items are:
- Not returned in original condition
- Missing packaging
- Damaged (not due to our error)
Partial refunds
Partial refunds may be given where applicable, including:
- Ceramics with signs of use
- Seasonal items returned after the relevant period (e.g. Christmas items)
- Items returned outside the 45-day window
Late or missing refunds
If your refund hasn’t arrived:
- Check your bank account
- Contact your card provider
- Contact your bank
If you still need help, email us at info@folkinteriors.com
Gifts
If your item was marked as a gift:
- You’ll receive a gift credit once your return is processed
If not marked as a gift, the refund will be issued to the original purchaser.
Need help?
If you have any questions or need help with a return, we’re always happy to help.
Email: info@folkinteriors.com
Phone: 07939 017582
Complaints
If you have a complaint, please email us with your order number and photos of the item.