Shipping Policy

We’re a small independent business based in Devon, and every order is carefully packed and dispatched from our warehouse by our team.

Our business hours are Monday – Friday, 9:30am – 5pm, excluding Bank Holidays.

Order Processing & Dispatch Times

We aim to process in-stock orders within 72 hours.

Please note that processing time refers to the time taken to prepare and dispatch your order and does not include the time your parcel is in transit with the courier.

Delivery timeframes begin once you receive your dispatch confirmation email.

During particularly busy periods, new collection launches or large restocks, processing times may occasionally take a little longer.

Pre-Order Items

Some products on our website are available to purchase on Pre-Order. This means the item is not currently in stock and is expected to arrive with us at a future date.

Estimated arrival dates or lead times are shown on the individual product page wherever possible. These are estimates based on information provided by our suppliers and can occasionally change due to circumstances outside our control.

If your order contains both in-stock and pre-order items, your order will usually be dispatched once all items are available.

If you would like the in-stock items sent sooner, please contact us and we'll be happy to arrange a split shipment where possible. An additional delivery charge may apply.

For orders containing several pre-order items with different expected arrival dates, we may choose to send your order in more than one shipment where appropriate.

You will receive a dispatch confirmation and tracking information each time part of your order is sent.

If we're notified of a significant delay to a pre-order item, we'll do our best to keep you updated.

Split Shipments

There may be occasions when we need to send your order in more than one parcel. This can happen because of:

• Different product arrival dates
• Items being stored in different locations
• Packaging requirements
• The size or fragility of an item
• Courier restrictions

If we choose to split your order, you will not be charged any additional delivery costs.

If you request a split shipment so that an in-stock item can be sent ahead of a pre-order item, an additional delivery charge may apply.

Where tracking is available, you'll receive separate tracking information for each shipment.

Standard UK Shipping

Standard orders are sent using Royal Mail Tracked 48 or another appropriate courier depending on the size and nature of your order.

Estimated delivery time is typically 2–5 working days after dispatch.

Please allow up to 5 working days from receiving your dispatch confirmation before contacting us regarding a delayed delivery.

Speedy Shipping

If you need an order by a particular date, please contact us before placing your order wherever possible.

Our Speedy Shipping service uses an expedited delivery service where available.

Please be aware that selecting Speedy Shipping does not override product availability or pre-order lead times and does not necessarily guarantee same-day dispatch.

If your basket contains a pre-order item, the whole order may still be held until that item becomes available unless a split shipment has been agreed with us.

Large Items & Furniture

Furniture and larger or more fragile items are delivered using a specialist courier.

Our independent furniture courier collects from our Devon warehouse regularly, and we'll arrange delivery once your item is ready.

Furniture that isn't currently in stock may need to arrive from one of our suppliers before it can be dispatched to you. The estimated lead time will be shown on the relevant product page wherever possible.

Once your order has been booked with our courier, you'll be contacted directly regarding delivery.

Furniture delivery dates and lead times are estimates and can occasionally change due to supplier or courier schedules.

Delays Outside Our Control

Occasionally, an order may be delayed by circumstances outside our reasonable control, including:

• Courier network disruption
• Severe weather
• Supplier or manufacturing delays
• Customs or import delays
• Industrial action

Where we're made aware of a significant delay affecting your order, we'll do our best to keep you informed.

International Orders

We currently do not offer international shipping as a standard option through our website.

For some orders, we may be able to assist if you would like to arrange collection using your own international courier. Please contact us before ordering to discuss this with our team.

Customers arranging international delivery are responsible for any applicable customs duties, taxes or import charges.

Important Information

Delivery and pre-order dates shown on our website are estimated timeframes rather than guaranteed delivery dates.

If you're ordering for a birthday, event, holiday or another specific date, please contact us before purchasing. We'll be happy to check availability and advise you on the best delivery option.

If you have any questions about an existing order, pre-order or delivery, please contact us:

Email: info@folkinteriors.com

Mobile/Text: 07939 017582

Phone: 01364 642410